FAQ
COVID-19 Update
SHIPPING: Due to COVID-19 precautionary measures, our mighty warehouse team is operating with a smaller crew to ensure a clean, safe environment. Because of our reduced staff, please bear with us, as the speed at which we're able to fulfill orders has been reduced. We are experiencing shipping delays of up to one week. Hang tight - your flystyle will be en route to you soon!
Please check back! We will do our best to update this COVID-19 FAQ page as much as possible. In the meantime, if you have any questions, please reach out to us at hello@oiselle.com.
FREQUENTLY ASKED QUESTIONS
Where are you?
Oiselle HQ is located in Seattle Washington. Yes, we do own a lot of umbrellas. Our Flagship Store opened in Seattle's University Village Shopping Center in July of 2015.
Shipping
We want shipping to be as easy as possible. So every order in the US and Canada ships for $10, no matter the order size. Please note that orders ship the following business day after the order is placed, and during times of high volume, orders may take up to three business days to ship from our warehouse.
Returns & Exchanges
Returns and exchanges are not a problem. We accept returns within 30 days of order receipt on all items that have not been worn, altered, or washed and with all tags attached.
For International returns or defective product inquiries, please contact hello@oiselle.com.
How do I create a return?
You can start a return or exchange by visiting returns.oiselle.com.
Please note we are not accepting online returns at our Flagship Store location at this time. Due to COVID-19 and safe handling of product, we ask that you return all online purchases directly to our warehouse, per packing slip instructions. We will go back to receiving in-store returns as soon as possible.
If you have any questions don't hesitate to email hello@oiselle.com. We are ready to help! Our customer service hours are Monday-Friday, 7:00am - 3:30pm PDT. Please allow 1-2 business days for us to respond to your comment.
Who are your models?
Our models are real runners and, in some cases, employees at Oiselle HQ.
International Shipping
We ship to many countries around the world. Don't see the country you are looking for during check-out? Email hello@oiselle.com to let us know you would like to see us ship to your location!
All international duty and customs fees are the responsibility of the customer. Oiselle does not reimburse for international shipping fees. At this time, we do not offer the option to pay for customs and duty fees at the time of purchase. All transactions are in USD.
Price Adjustments
We offer one-time price adjustments on full-priced items within two days of purchase.
Where are your clothes made?
Since day one, we have worked with our mills, suppliers, and factory partners to create apparel that is responsibly sourced and produced. This includes evaluating the entire supply chain, from the fabrics and trims that go into our garments, to the packaging we use to ship to our customers. We also recognize that ethical and responsible sourcing is an ongoing goal that is constantly evolving, and with each season, we have the opportunity to improve our practices and reduce our waste.
Among other steps, Oiselle:
- Chooses Blue Sign fabrics whenever possible. We work with industry leading mills, such as Polartec and Schoeller, because they create fabrics that adhere to Blue Sign standards and/or are sourced from recycled materials.
- Works with Primaloft as our fill supplier for insulation, for responsibly sourced synthetic down blends.
- Only uses ZQ Certified Merino Wool from New Zealand that has laws protecting animal welfare.
Finally, we have established deep and long-term partnerships with our factory partners, including those in Vietnam, China, Turkey, Costa Rica, and the US. We visit our factories in person to further those relationships and ensure fair labor practices.
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