Where are you?
Oiselle HQ is located in the Green Lake neighborhood of Seattle Washington. Yes, we do own a lot of umbrellas. Our Flagship Store opened in Seattle's University Village Shopping Center in July of 2015.
We want shipping to be as easy as possible. So every order in the US and Canada ships for $8, no matter the order size. And, all orders over $75 ship for free! Please note that all orders ship the following business day after the order is placed.
Returns & Exchanges
Returns are not a problem. We accept returns and exchanges on all items that have not been worn, altered, or washed and with all tags attached. Exchanges and returns are accepted by mail within 30 days of receipt of purchase. Please note we do not refund initial or return shipping and handling charges. Please include your packing slip in your return or exchange. To return an item, simply write “return” next to the item name on the packing slip. To exchange an item, write “exchange” next to the item and indicate the new product you would like in exchange (including style, color, and size). Please allow two weeks for returns and exchanges to be processed once they reach our warehouse facility.
c/o SBS Transportation
917 E 11th Street
Tacoma, WA 98421
If you have any questions don't hesitate to email [email protected]. We are ready to help! Our customer service hours are Monday-Friday, 7:00am - 3:30pm PDT. Please allow 1-2 business days for us to respond to your comment.
Who are your models?
Our models are real runners and, in some cases, employees at Oiselle HQ.
We ship to many countries around the world. Don't see the country you are looking for during check-out? Email [email protected] to let us know you would like to see us ship to your location!
All international duty and customs fees are the responsibility of the customer. Oiselle does not reimburse for international shipping fees. At this time, we do not offer the option to pay for customs and duty fees at the time of purchase.