FAQ

Shipping
We want shipping to be as easy as possible. So every order in the US and Canada ships for $5, no matter the order size. Please note that all orders ship the following business day after the order is placed.

Returns & Exchanges
Returns are not a problem. We accept returns and exchanges on all items that have not been worn, altered, or washed and with all tags attached. Exchanges and returns are accepted by mail within 30 days of receipt of purchase. Please note we do not refund initial or return shipping and handling charges. Please include your packing slip in your return or exchange. To return an item, simply write “return” next to the item name on the packing slip. To exchange an item, write “exchange” next to the item and indicate the new product you would like in exchange (including style, color, and size). 

Ship to:
Oiselle c/o DRI
23001 54th Avenue South
Kent, Washington, 98032

If you have any questions don't hesitate to email hello@oiselle.com. We are ready to help!

Where are you?
Oiselle HQ is located in the Green Lake neighborhood of Seattle Washington. Yes, we do own a lot of umbrellas. Our Flagship Store opened in Seattle's University Village Shopping Center in July of 2015.

Who are your models?
Our models are real runners and, in some cases, employees at Oiselle HQ. @oiselle_mac, @JackElizabethK , @fastk8 and @laurenfleshman can be found rocking the threads on the site.